Luxe Hotels, Low PricesTRAVEL: Secrets to finding a four-star room at a great rate--in 15 minutes or less.
The great deals on plush hotel rooms these past few years got you used to lavish accommodations. Scoring low rates was often as easy as one-stop shopping at Expedia.com or Travelocity.com. No more. The hotel business is booming, and luxury on the cheap seems elusive. The likes of Hilton, Hyatt, Marriott, Omni and Wyndham now put most of their best rates on their own Web sites. And along with higher room charges come the surcharges, for such things as leaving before your reservation is up ($50 on average).
But luxury at a lower price is still within reach, for both business travel and getting away from it all. Whether you like to book quickly, get upgrades, stay in nice venues overseas or take more time in exchange for better bargains, we have a strategy that will work. And if you don’t mind booking a hotel in a particular neighborhood without knowing the exact hotel, you may capture an even better deal.
Exploring just a few options can land you a much lower rate, or a hotel that suits your trip perfectly. Take the case of Phil and Carolyn Jimenez of Freeport, N.Y., who decided to visit Washington, D.C., last December to tour the White House. Phil first went to Expedia and spotted a room at the Wyndham Washington for $99. Wyndham’s national reservations line quoted him a rate of $119, but the same room was just $78 on Wyndham’s Web site.
Next, Phil tried playing the membership card--another strategy that’s often worth a try. But Wyndham’s site jacked up his rate to $167 when he entered his AARP number. With discounts like that, who can afford to retire?
Because he’s a member of Hilton’s frequent-stay program, Phil checked Hilton.com, where he found a $119 rate at the Capital Hilton that included a full breakfast for two in the hotel’s restaurant. (He then called the hotel, which would not offer him a lower rate.) Because the Capital Hilton is closer than the Wyndham to 1600 Pennsylvania Avenue, the Jimenezes picked convenience over cost and stayed at the Hilton.
QUICK SAVINGS
Have 15 minutes? That’s all you’ll need to nab an upscale room for less using the following method. Start your search online with Expedia, Orbitz or Travelocity. Each of the "big three" agencies drums up slightly different mixes of hotels and roughly equivalent rates.
Next, choose a hotel you like from the search results, then visit the hotel’s own Web site to check for a lower rate. If a hotel belongs to a big chain, you’ll generally get the best prices through the chain’s site. Hotels that are independent or part of small chains, however, divvy up their deals between the online travel agencies and their own Web sites. You need to look at both an agency’s site and a hotel’s site to cover your bases. A case in point: Expedia recently offered a $169 room at the Monaco hotel in San Francisco if you booked more than two months in advance. The Monaco is part of the 39-hotel Kimpton chain, and its own Web site (www.monaco-sf.com) was selling the room for $149.
Last, call the hotel and ask for the lowest rate. You may find the best deal by negotiating directly. Be politely persistent. Ask the clerk, "Is that the best you can do?" Inform him or her of any better deals that you have found elsewhere. Consider dropping the name of a rival hotel nearby that features comparable amenities.
Some hotels are free to negotiate lower rates than what Web sites offer, and some aren’t. For example, several big chains, such as Hilton, discourage their front desks from undercutting the rates posted on their own Web site. And some individual hotels discourage their staff from undercutting rates posted with online agencies. Still, it’s worth a call.
If you want to stay at a specific hotel and a Web travel agency says that it’s booked, check the hotel’s own site. Web agencies occasionally inform you that some hotels have "no availability." But that phrase and similar ones mean only that rooms are not available through the agency. For instance, when we recently inquired about a room at the Westin Copley, in Boston, Expedia responded that it "could find no available room" for the dates we had chosen. But Westin’s own Web site listed vacancies.
If you have more time, other strategies are worth exploring. You can try checking the lesser-known online booking services listed on page 103. Also, you may gain a negotiating edge by calling a hotel’s front desk directly, instead of a central reservation line. Hotel managers often have the leeway and incentive to offer lower rates that agents at a chain hotline don’t, says Ed Perkins, a travel expert with online newsletter MyBusinessTravel.com.
When you call a hotel may sometimes work to your advantage. Sundays are often best. The staff members who set rates are usually off from work and the front desk may feel freer to deal, says Peter Greenberg, author of The Travel Detective.
Try taking the extra step of calling the hotel again on the day you’ll arrive to see if it has lowered its rates at the 11th hour. This often happens when the hotel is not as full as expected.
LUXURY UPGRADES
Demand for the top luxury hotel rooms leapt last year, suggesting that room rates will rise this year. In response, consider this strategy for savings: Choose a room in a slightly less lavish hotel, such as one in the Westin or Renaissance chains, instead of booking into a truly tony one, such as the Ritz-Carlton. Then, when you check in, upgrade to a suite. Upgrades range from free to $100, usually based on how palatial the suite is. It often costs $15 to $275 less to reserve a standard room first and to upgrade on arrival than it does to book a suite straightaway. The best time to ask for an upgrade is in the early afternoon on the day you arrive--typically before business travelers check in and snap them up, says Joel Widzer, author of The Penny Pincher’s Passport to Luxury Travel, who has upgraded on arrival about 450 times.
Tom Barnes of Fort Lauderdale, Fla., landed a room for one night at Miami’s Clinton Hotel South Beach in October by submitting a winning $75 bid at Priceline.com (more on Priceline shortly). On arrival, Barnes paid $100 to upgrade to a suite with a Jacuzzi and a private, ocean-view balcony that would have cost $300 had he booked directly with the posh hotel first. "Upgrading has been so successful for me that I’m spoiled," Barnes says.
You’ll boost your chances of upgrading if you join the frequent-stay rewards programs of the hotels you visit. Members are given preference for complimentary upgrades and first choice of fee-based upgrades. To the members go other spoils, too, such as free breakfasts and newspapers.
BLINDFOLD BOOKING
You can often save as much as a third off online travel agencies’ and hotel Web sites’ best deals by booking through two Web services that sell rooms (as well as airline tickets and rental cars) without disclosing the name of the hotel until you buy. We’ve found that at both Hotwire.com and Priceline.com the rates offered for four-star hotels are usually the best values. Our kvetch is that neither site refunds your money if you cancel.
Hotwire is the easier of the two to use. Choose your destination neighborhood, and the service lists rates from unnamed hotels, which are labeled from one to five stars. Hotwire will also show you a set price in advance; Priceline doesn’t give you that information. At Priceline, you submit a bid after you specify at least two neighborhoods and star class. Tip: Before you place a Priceline bid, gauge how low you can go by visiting the message boards at Biddingfortravel.com. There you’ll find other Priceline users’ successful and failed bids. (It takes about 15 minutes to set up an account to view the message boards.)
For example, over the past July Fourth weekend, Julie Hauer of Ashburn, Va., vacationed with her husband and daughter at the Omni William Penn, in Pittsburgh, for $70 a night, although the best rate on the Omni Web site was about $125. To arrive at her $70 Priceline bid, she researched recent successful bids for four-star hotels at Biddingfortravel. Hauer has had much success with this method, but she saves it for times when the hotel’s exact location doesn’t matter. "I’ve handled too many business trips to chance Priceline for those," she says.
When using Priceline you might have to cool your heels for 15 minutes or more before you learn if a hotel will accept your bid. If your bid is rejected, you can revise it to include hotels in another neighborhood or a different star level (or you can wait 72 hours to resubmit the same bid or even a higher bid). But the potential savings can justify the sweat. Successful bids we’ve seen listed at Biddingfortravel are often 20% (or more) lower than what we’ve seen at Hotwire for hotels with similar star ratings. (Hotwire says that there is no independent evidence that customers routinely find better deals at rival Priceline.) One more tip: Instead of using Priceline’s main Web site, use its page on auction site eBay (http://pages.ebay.com/travel), where you can earn free "anything points." For example, reserving a four-star hotel room at Priceline through that page can get you 1,500 points, which you can use to buy $15 worth of goods on eBay or exchange for about 700 American Airlines frequent-flier miles.
BOOKING ABROAD
If you’re traveling overseas, you’ll need to follow a slightly different method for booking hotel rooms. First, use your favorite travel guide to identify hotels in neighborhoods where you plan to stay. We’ve been pleased with the ratings for hotels at TripAdvisor.com (see the box on page 103).
Then start your search for deals by looking for those hotels at your favorite online travel agency. Unlike U.S. hotels, overseas hotels often don’t offer the best deals on their own Web sites. It’s still wise to check with the hotels directly, however. And be sure to contact the hotel by e-mail or fax because it’s important to have written confirmation of your reservation when dealing with hotels overseas.
If you use an overseas Web site, be cautious. Natalie Lundsteen, an American living in Oxford, England, narrowly avoided being tricked. When she recently tried to book four nights at the Villa della Fonte hotel in downtown Rome using what she thought was the hotel’s own Web site, the site claimed that her requested dates weren’t available and suggested another hotel. She phoned the Villa della Fonte directly, and the owner said that not only were rooms available but they were about $13 less than the Web site’s quote.
If you’d like to try saving money by booking blind, Hotwire has begun selling hotel rooms in London, Paris, Rome and other major European cities. Priceline also offers rooms in major European cities. But, again, the sites do not reveal hotel names before you buy.
Hotel-booking BOOKMARKS: Little-known Web sites
Groople (www.groople.com) helps groups get away at great rates by booking rooms (and other travel products) in bulk. It stands out from other booking services, which typically limit the number of rooms you can book at once. Expedia restricts you to three rooms, for example, and Orbitz allows only two. Travelocity uses Groople to book reservations of five or more rooms.
Luxury Link (www.luxurylink.com) offers discounted prices on stays at upscale hotels and resorts. A recent example: three nights for two at the PGA National Resort & Spa in Palm Beach Gardens, Fla. The best price at www.pgaresort.com was $1,119, but Luxury Link had it for $629. The site also offers many packages weekly by online auction. You can hunt by destination and travel month. One downside to all of the deals at Luxury Link is that you must be flexible about your travel dates--which you pick from a limited range after you pay.
Quikbook (www.quikbook.com) covers only about 1,000 hotels, mostly upscale, in 74 cities. Using Quikbook became easier in 2004 with the introduction of a "search by neighborhood" option. Another perk: Any deal that you must prepay is marked "Prepay" on first sight. For example, a $195 room at San Francisco’s Campton Place was recently marked "Pay When You Stay," instead of "Prepay." Travelocity.com offered the same room for $250, and it did not clearly say upfront that you had to prepay to book its rate.
Sidestep (www.sidestep.com) baldly rips off the rates offered on most of the sites you might otherwise visit (plus dozens more) and automatically lists them from lowest to highest. Copycat Web sites, such as Kayak, Mobissimo and Qixo, also turn up deals, but they search fewer sources.
TripAdvisor (www.tripadvisor.com) is the best site we’ve found for reviewing and rating hotels. The site traffics in reviews from travel professionals, such as Fodor’s, and ordinary customers. It also lets you find rates at specific hotels by searching many online agencies simultaneously. Plus, travelers use its message boards to swap tips on countries from Albania to Zimbabwe.
Kiplinger’s Personal Finance
Vol 59, Issue 3, Mar 1, 2005
by Sean O’Neill
©2005 The Kiplinger Washington Editors, Inc.