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Full Version: Another BestBuy Geek Squad Screwup
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Alan
3-7-09, 12:55pm
Reading these stories makes me very angry. I hate it when repair shops jerk a customer around like this. IMO it's downright criminal.

QUOTE
From Consumerist.com (click on link for full story)
Best Buy Sells You Backup Plan, Fails To Backup Your Data, Then Replaces Your Hard Drive
Best Buy charged Nicole $99 to backup her data but then replaced her hard drive without backing up a single byte. Nicole's service contract clearly stated that Best Buy would perform the backup before any other service. Now Best Buy is claiming that her old hard drive is their property and that she has no right to the data that they failed to backup or restore.
WillyNilly
3-7-09, 1:20pm
QUOTE (Alan @ 3-7-09, 12:55pm) *
Now Best Buy is claiming that her old hard drive is their property and that she has no right to the data that they failed to backup or restore.

In other words, the can't find it anymore
TheDiggler
3-8-09, 2:05pm
QUOTE (WillyNilly @ 3-7-09, 5:20pm) *
QUOTE (Alan @ 3-7-09, 12:55pm) *
Now Best Buy is claiming that her old hard drive is their property and that she has no right to the data that they failed to backup or restore.

In other words, the can't find it anymore

No, BB/GS is being far more evil than that:
QUOTE
Now, to today…

I got a call this morning and a Best Buy employee ended up leaving me a message on my phone letting me know that the Service Center contacted them back and they refuse to give me back my hard drive. However, they, of course, said that they'd be more then happy to try and retrieve the information from my hard drive for me (which would cost a VERY large sum of money!).

Sooo...according to the call I got today, that means that they DO have my hard drive and are holding it hostage, so to speak.

I agree w/ Alan that this is criminal. BB/GS is now trying to extort (presumably) large sums of $$$ to professionally recover data off the old HD.
mydeal
3-9-09, 6:39am
Wow! Seems like it's time to get a lawyer involved.
n99nyrwg
3-9-09, 6:45pm
I hate it too. I always have to tell people not to go to GeekSquad and then I end up helping them.
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