A few days ago I signed up here after hearing a deal about the canon s50 & printer combo and techguy was giving out 20% off coupons on dell sb. I bought that plus a sandisk 256mb memory card for $60. After not receiving a confirmation email in two days, I emailed them inquiring what happened.
I got an email back from them saying:
Dear Customer
As per the order placed on 9/11/2003 for Order Amount: $433.54 is in new
status due to OVERRIDE PRICE TOO LOW,so please contact our SOFTWARE &
PERIPHERALS 800-456-3355 extn-45503 for further assistance.
thank you
How should I approach this? Do they have the right to cancel the order just because it's too cheap??
Eric
EDIT: Sorry, I wasn't sure if this was the correct place to place this post. Please move as necessary.
Full Version: Dell says price is too low?
Did you call them? I can't see why they would cancel the order, considering you did use legitimate coupons.
my order went through had to call though..my online order got as the said stuck in cyber Dell..
so they replaced my order ..wont ship til 29th though
We have processed your order, thank you for choosing Dell for your
technology needs. Please review this important information, as it will aid you in
tracking your order(s).
To ensure accuracy please review your shipping address and the order details
included below.
You will receive an additional e-mail notification to confirm your order has
completed financial review and is in the process of being manufactured and/or
filled.
If we need to change or re-enter your order you will receive a new order confirmation.
Dell Order Information
----------------------
Order Number: xxxxxx
Customer Number: xxxxxxxx
Sales Point of Contact: GREGORY APEL
Email Address: BSD_On-line_Order@dell.com
Phone: 800-456-3355 ext: 61843
Order was placed on: 09/15/2003
Estimated Shipping Date: 09/17/2003
Shipped To:
ME
*Sales Tax: $24.12
Shipping and/or Handling: $0.00
Total Order Amount: $335.30
**Associated Order Number: xxxxxx
says 17th but they called me today and pushed til 29
so they replaced my order ..wont ship til 29th though
We have processed your order, thank you for choosing Dell for your
technology needs. Please review this important information, as it will aid you in
tracking your order(s).
To ensure accuracy please review your shipping address and the order details
included below.
You will receive an additional e-mail notification to confirm your order has
completed financial review and is in the process of being manufactured and/or
filled.
If we need to change or re-enter your order you will receive a new order confirmation.
Dell Order Information
----------------------
Order Number: xxxxxx
Customer Number: xxxxxxxx
Sales Point of Contact: GREGORY APEL
Email Address: BSD_On-line_Order@dell.com
Phone: 800-456-3355 ext: 61843
Order was placed on: 09/15/2003
Estimated Shipping Date: 09/17/2003
Shipped To:
ME
*Sales Tax: $24.12
Shipping and/or Handling: $0.00
Total Order Amount: $335.30
**Associated Order Number: xxxxxx
says 17th but they called me today and pushed til 29
It looks like someone at Dell probably loves their job a little too much, and you got unlucky. Call them up, be polite, but don't take no for an answer.
This is a "lo-fi" version of our main content. To view the full version with more information, formatting and images, please click here.